Customer Success

Customer Success Above Customer Service

We know that every district is unique and has specific goals, and that implementing a new platform requires an intentional and actionable plan. That’s where we come in.

Designated CSM

Each school or district that we work with has a dedicated Customer Success Manager (CSM) that works to ensure that each organization’s specific goals and needs are met.

Planning and Coaching

Your CSM or an Educational Experts will work with you to personalize your implementation plan and define success benchmarks that best meet your needs

Virtual Training

Your team will participate in virtual training sessions with your Customer Success Manager to ensure you are equipped to use your subscription to its fullest.

Providing 24/7 Support

Aside from your designated Customer Success Manager, our team is ready and willing to help you with any technical support issues 24 hours a day, 7 days a week.

%

Customer Satisfaction

First Response Time

Planning and Coaching Services with Experts

Our planning and coaching services combine best practices on sustaining professional learning initiatives with expert advice and guidance. Customers that are taking part in one or more of our PLUS Professional Learning Institutes will have the opportunity to participate in a virtual planning meeting and follow-up coaching sessions with an educational expert.

Meet Our Experts

We are proud to partner with some of the greatest minds in education to bring you flexible, online professional learning planning and coaching services.

Bena Kallick

Bena Kallick

Author

Co-author of Habits of Mind: A Developmental Series, and a private educational consultant.

Art Costa

Art Costa

Author

Co-author of Habits of Mind and emeritus professor of education at California State University.

Allison Zmuda

Allison Zmuda

Author

Educational consultant and author of Students at the Center: Personalized Learning & Habits of Mind.

Allison Rodman

Allison Rodman

Author

Allison Rodman is Founder of The Learning Loop, ASCD Faculty Member, and author of Personalized Professional Learning: A Job-Embedded Pathway for Elevating Teacher Voice.

Krista Leh

Krista Leh

Author

Emerging Leader and educational consultant focusing on the cognitive benefits of social-emotional learning.

Mike Anderson

Mike Anderson

Author

Award winning teacher, bestselling author, and educational consultant focused on teaching and learning.

Carol Ann Tomlinson

Carol Ann Tomlinson

Author

Professor and Chair of Educational Leadership, Foundations and Policy at the University of Virginia's Curry School of Education.