Customer Success

Customer Success Above Customer Service

We know that every district is unique and has specific goals, and that implementing a new platform requires an intentional and actionable plan. That’s where we come in.

Designated CSM

Each school or district has a dedicated Customer Success Manager (CSM) to ensure that specific goals are met.

Annual Planning

Your CSM will work with you to personalize your implementation and define success benchmarks that best meet your needs

Training

Your team will participate in trainings with your CSM to ensure you are using the platform to its fullest.

Providing 24/7 Support

Aside from your designated Customer Success Manager, our team is ready and willing to help you with any technical support issues 24 hours a day, 7 days a week.

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Customer Satisfaction

First Response Time

Our Process

With your CSM, you will identify your district’s goals, determine your definition of success, and build a personalized, actionable, and measurable plan. Throughout the year you will have success checks with your CSM to review progress; analyze your curriculum and professional learning; and ensure you are on track to achieve your objectives.