Customer Success
Customer Success Above Customer Service
We know that every district is unique and has specific goals, and that implementing a new platform requires an intentional and actionable plan. That’s where we come in.
Designated CSM
Each school or district that we work with has a dedicated Customer Success Manager (CSM) that works to ensure that each organization’s specific goals and needs are met.
Planning and Coaching
Your CSM will work with you to personalize your implementation plan and define success benchmarks that best meet your needs. Touchpoints are conducted to ensure that you are meeting those benchmarks.
Virtual Training
Your team will participate in virtual training sessions with your Customer Success Manager to ensure you are equipped to use your subscription to its fullest.
24/7 Support
Aside from your designated Customer Success Manager, our team is ready and willing to help you with any technical support issues 24 hours a day, 7 days a week. We also have a comprehensive Knowledge Base to support you and your team.
%
Customer Satisfaction
First Response Time
Planning and Coaching Services with Experts
Our planning and coaching services combine best practices on sustaining professional learning initiatives with expert advice and guidance. Customers that are taking part in one or more of our PLUS Professional Learning Institutes will have the opportunity to participate in a virtual planning meeting and follow-up coaching sessions with an educational expert.
We are proud to partner with some of the greatest minds in education to bring you flexible, online professional learning planning and coaching services.
Bena Kallick
Author
Co-author of Habits of Mind: A Developmental Series, and a private educational consultant.
Art Costa
Author
Co-author of Habits of Mind and emeritus professor of education at California State University.
Allison Zmuda
Author
Educational consultant and author of Students at the Center: Personalized Learning & Habits of Mind.
Allison Rodman
Author
Allison Rodman is Founder of The Learning Loop, ASCD Faculty Member, and author of Personalized Professional Learning: A Job-Embedded Pathway for Elevating Teacher Voice.
Krista Leh
Author
Emerging Leader and educational consultant focusing on the cognitive benefits of social-emotional learning.
Mike Anderson
Author
Award winning teacher, bestselling author, and educational consultant focused on teaching and learning.
Carol Ann Tomlinson
Author
Professor and Chair of Educational Leadership, Foundations and Policy at the University of Virginia's Curry School of Education.
Amy Heineke
Author
Associate Professor of Bilingual and Bicultural Education for the School of Education at Loyola University in Chicago, Illinois.