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Welcome to Eduplanet21’s
Customer Care Team!
Our dedicated support team is committed to ensuring your success with our curriculum
design and management software. We’re here to provide expert guidance, responsive
assistance, and personalized solutions for all your needs.
From onboarding and training to troubleshooting and best practices, our team is ready to help you maximize Eduplanet21.
Your success is our priority, and we're always just a click away to support you every step of the way.
Support Resources
Knowledge Base
Access a comprehensive library of easy-to-use how-to articles and videos designed to help you navigate and make the most of Eduplanet21’s features.
Fast Response Times
Real humans respond to your inquiries within 2 hours during business hours, ensuring you get timely support.
On-Demand Meetings
Our team offers on-demand meetings to provide personalized support and guidance for complex queries and analysis.
Feature Requests
We value customer feedback, and our support team collects and prioritizes feature requests from users to enhance and evolve Eduplanet21's capabilities.
We are dedicated to going above and beyond to help busy school leaders and teachers maximize the platform, offering personalized support for fast and effective resolutions.
In 2024, 94% of customers who responded to our ticket support surveys indicated that their support experience offered quick solutions and detailed information.
See what our customers are saying!
Quick response and a very simple fix that made my day so much easier! Thank you.
Personal help and straight to the point in taking care of needs.
Fast response time and wonderful communication. Thank you.
Easy to schedule, great communication during the Zoom, fast and efficient help, representative was kind, clear and knowledgable.
Contact Us
Our support team is ready to assist existing customers. Reach out to us at customercare@eduplanet21.com for prompt responses to your inquiries.
For general inquiries, please use our Contact Form to get in touch with us.
Our support team is available during standard business hours to ensure your questions are answered quickly and efficiently.
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